FAQ
Returns & Exchanges
I stand behind everything I mail out, and I wouldn't sell anything I wouldn't purchase myself. I handle things on a case by case basis so if you have an issue, or concern, please reach out via e-mail so that we can talk.
Please know that if there's ever an issue with quality, I would prefer to be notified. I cannot fix what I do not know is broken.
Shipping
Shipping is a flat rate fee of $5. If you spend over $50 your shipping is free. I do not offer local delivery or pick up. Once your order is fulfilled, and your shipping label is printed, you will be e-mailed a shipping notification with your tracking number. I am not responsible for lost or stolen packages once they leave my possession. I will reach out on your behalf to USPS but please remember there's a process for everything. During holidays, or busy times, things take longer and sometimes there's no valid explanation why.
Turn Around Time (TAT)
Most items in my shop are RTS (ready to ship) and typically ship within 1-2 business days. However, anything MTO (made to order) has a turn around time of 14 business days. If your order contains RTS and MTO pieces, your package will ship within 14 business days from time of purchase. If there is a delay for any reason, because sometimes life does happen, I will reach out to you. If you are needing your pieces with a faster turn around time, please e-mail me and we will see what can be done. Expedited orders will come with an additional charge.
Custom Orders
Custom orders are one of my favorite things to create! There is now a Custom Order Collection where you can find all the information you need to secure a custom order spot! Click here for more information: Custom Order Collection
Wholesale Orders
Do you own a storefront? Do you run your own business & want to include some of my pieces in your business? Inquiries can be sent here. We will discuss turn around time, and what you want specifically. Payment is due 100% up front before I even begin working on these orders. TAT is dependent upon your request, but will be discussed once I have an idea of what you're looking for.
Questions about your order?
If you have questions about your order please send me an e-mail at sylenesgems@gmail.com and I will get back to you within 2 business days. DO NOT REACH OUT VIA SOCIAL MEDIA REGARDING ORDERS, PLEASE!